Shipping & Returns

Shipped from Germany

We only accept payments via Bitcoin and PayPal for several security reasons, such as:
– Most of these products sold are not entirely legal in Germany and other major cities.
– To keep your order and delivery, payment details and personal information safe and secure, we recommend payments in cryptocurrencies such as Bitcoin. But PayPal is also allowed for those who are not use to Cryto. Learn about; How to use crytoNow

Procedure
When we receive the above information, we will provide you with the address/details to which you will make the payment. Once payment is completed, all you need to do is contact us with all payment confirmation details. Once confirmed, we will immediately proceed with packing and shipping your belongings, which may take up to 24 hours.

Shipping information
We offer both domestic and international deliveries. All our deliveries are safe, fast and discreet. All customers' delivery information is deleted after delivery to ensure a discreet transaction as we only care about your safety.

The tracking number is displayed to our customers so that they can track the delivery progress of their packages online.

We guarantee the safe passage of your package, all our packages are customs and diplomatic sealed packages, which means they are duty free. We offer triple vacuum sealing and stealth packaging on all orders so that they cannot be smelled or detected by dogs (canines) or electronic sniffers. We offer refunds or replace your order if delivery fails.

We provide camouflage for our packages, for example, we use boxes for games, televisions or other legal goods to deliver our packages, so that the buyer receives the package as if he received a newly ordered electronic item.

We offer professional packaging and large boxes for all your orders. We also write titles on the items before they are packaged so that customers who ordered in bulk can easily find them in the box. The delivery process usually takes up to 24 hours within Germany and 2-3 days from Germany to other European countries.

All our packages are sent with “Track & Trace” and can therefore be tracked online. All paid orders will be shipped the next business day. After we have processed your shipping order, we will send your package to the post office/courier.

A tracking number, which you can use to track the delivery status of your package, will then be sent to the email address stored in your shop account. Once the tracking number has been sent to your email address, you can track your shipment.

Note: If you do not see the email in your email inbox, please check your spam folder.

Discreet delivery:
With us, you don't have to worry about anything. Only you know what your package contains. All our packaging is completely discreet and looks exactly like the photos we send you. The outside of the package only contains your address, our (return) address, and the necessary postal information. Of course, we do not use our name as the sender.

Your privacy is of utmost importance to us, and our discreet packaging ensures that you're the only one who enjoys the package—to others, it will simply look like a regular parcel. Larger items are shipped in sturdy boxes and double-wrapped with strong packing tape. Smaller items are shipped in sturdy, padded envelopes.

All orders are shipped in discreet, neutral packaging. No one can guess what the package contains or who the sender is. There is no logo or branding from our company on the packaging. The only identifying marks on your package are your address label on the front and, depending on the service used, a postal/courier label.

Disclaimer:
1. While we strive to deliver your order on time, it is the responsibility of the customer and/or recipient to provide complete and accurate delivery details at the time of purchase. Should inaccurate information be provided, we cannot be held responsible for any resulting incorrect deliveries, delays, non-deliveries, or charges, however incurred.

2. We shall not be liable for any damages incurred by the customer or recipient as a result of non-refundable transport and/or import costs in connection with the delivery of goods or their replacement, for whatever reason.

3. If you receive faulty or damaged items, please contact us by phone or email within seven days of receiving your order.

Please do not return any goods without prior consent. The customer is responsible for the return shipping and insurance costs, unless otherwise agreed.

A refund will only be issued if the items have been safely received and inspected. Original shipping costs and import duties are non-refundable.

4. According to our General Terms and Conditions, liability is transferred to the purchaser/recipient as soon as an order leaves our warehouse.

guarantee

We sometimes experience shipping delays and customs issues with international orders. If packages are lost, damaged, or intercepted by customs, we will resend you a new package.
We strive to satisfy all our customers as best as possible, but we also ask that you be patient with us during delays and problems. We guarantee the safe passage of your package; all our packages are custom-sealed and diplomatically sealed, meaning they are duty-free.
We offer triple vacuum sealing and stealth packaging for all orders so they cannot be detected by dogs or electronic sniffers. We offer refunds or replacements for failed deliveries.
We offer camouflage for our packages. For example, we use boxes designed for games, TVs, or other legal goods to deliver our packages, so the buyer receives the package as if they were receiving a newly ordered electronic item.

Money-Back Guarantee and Refund Policy
We want to ensure you are 100% satisfied with your purchase. If you have any technical or sales questions, please don't hesitate to contact us. However, if you feel the product(s) you purchased don't best meet your needs and you've attempted to resolve issues with our support staff, we're committed to making things right.

Things we consider for a full refund:
1- The package was intercepted by customs after being insured.
2- The goods/item did not meet your requirements or satisfaction.
3- The package was damaged during transit after being insured.
4- Shipping delay or non-delivery after 10 days of payment.
5- Incorrectly shipped package.

While we'd love to know where things went wrong or how we can improve, please ensure your case falls into the refund category listed above to receive a full, no-questions-asked refund within 30 days of the purchase date. Please include your proof of payment so we can process a refund as quickly as possible. Thank you.